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At **Total Magic**, we aim to deliver a smooth and valuable experience with every subscription and service. If something doesn’t meet expectations, we’re here to help resolve it quickly and transparently. ### Eligibility for a Refund Refunds may be considered under the following conditions: - The refund request is submitted within **7 days** of the original purchase - The subscription or service has not been extensively used or abused - No violation of our Terms & Conditions has occurred - Proof of purchase or transaction details are provided Refund eligibility is reviewed on a case-by-case basis to ensure fairness. ### How to Request a Refund To request a refund, please follow these steps: 1. Contact our support team at **support@totalmagic.ai** 2. Include the following details in your request: - Full name - Registered email address - Order or transaction ID - Reason for the refund request 3. Our team will review your request and may reach out for additional information if needed Once approved, refunds are typically processed within **5–7 business days**. ### Refund Processing - Approved refunds are issued to the **original payment method** used during purchase - If the original payment method is unavailable or expired, we may arrange an alternative refund method - Processing times may vary depending on your bank or payment provider ## Non-Refundable Items The following are generally **not eligible** for refunds: - Subscription periods that have already been largely consumed - AI credits, usage-based features, or one-time consumables - Custom solutions, enterprise services, or personalized setups - Promotional or discounted purchases unless otherwise stated ## Service Interruptions & Exceptions If a refund request is related to a technical issue or service interruption, our team may first attempt to resolve the issue or offer account credits or service extensions as an alternative. ## Changes to This Policy Total Magic reserves the right to update or modify this Refund Policy as the platform evolves. Any changes will be reflected on this page and will apply to future purchases. ## Contact Us If you have questions about refunds or billing, please reach out to us at: support@totalmagic.ai